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Your complete satisfaction is our ultimate goal. You may return any item shipped by www.PILLSHILL.com, as long as it meets the following conditions and rules:
Carefully read the entire return policy and make sure you understand it. Please pack your return shipment securely to ensure that the items are not damaged in transit. Damaged items will not be returned.
We try to always provide the highest level of service possible. If there is a problem with your order, please contact Customer Care immediately; by email, phone or by reaching at our office. Our customer Care Specialist will respond to you as quickly as possible.
Please check your orders at the time of delivery and report any discrepencaries or change to our delivery personnel before you pay.
You should return the item to us within 3 days of receipt.
We do not accept items back that have been opened. We will credit or exchange items in their original packaging only.
Items returned without original packaging or after 3 days will not be refunded or returned.
Fridge items cannot be returned or refunded.
Some items cannot be returned for a refund or exchanged unless they have a manufacturer defect.
A 10% re-stocking fee will be applied on all returns once the product(s) has been dispatched from our location.
Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders, please contact customer care for further assistance.
If however, you received partial items of your order, remaining items will be sending to you free of charge**.
Once we receive your return, we will issue a credit or refund according to company policy.
If you have not received the package, or if you received any notification that your package was on hold or returned to sender, please send us a receipt or proof and we will take care of your request promptly.
Your complaint(s) will be investigated thoroughly and after that if you are eligible* than we will refund or exchange the product(s).
* Eligibility will be at our discretion
** Under any circumstances the liability of www.PILLSHILL.com shall not exceed from the total of Rs. 1000.